+91-44-65150555 / +91-9444148584 info@helyxon.com

Return Policy

  • Time frame : 7 days from the Date of purchase
  • Items that you no longer need must be returned in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories
  • Return facility available only via self returns and returned to our selling address, attaching the original invoice
  • Payment will be done after the return product is checked for its working, undamaged or nothing missing condition
  • Usually return of payment takes 30 to 60 days, for further details please contact info@ helyxon.com

Warranty

  • 12 months from the date of invoice, against any material or workmanship when used normally in accordance with the usage guidelines. Helyxon, at its option, repair or replace the product which are under warranty
  • Warranty is limited to the manufacturing defect & does not cover
    1. consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;
    2. cosmetic damage, including but not limited to scratches, dents and broken plastic on ports;
    3. damage caused by use with another product;
    4. damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;
    5. damage caused by operating the HELYXON Product outside HELYXON’s published guidelines;
    6. damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of HELYXON or an HELYXON Authorized Service Provider.
    7. any HELYXON Product that has been modified to alter functionality or capability without the written permission of Helyxon;
    8. defects caused by normal wear and tear or otherwise due to the normal aging of the HELYXON Product
    9. If any serial number has been removed or defaced from the HELYXON Product.
  • Please refer to the licensing agreement accompanying the software for details of your rights with respect to its use.
  • HELYXON does not warrant that the operation of the HELYXON Product will be uninterrupted or error-free.
  • HELYXON is not responsible for damage arising from failure to follow instructions relating to the HELYXON Product’s use
  • Technical specifications mentioned in the brochure are subject to further improvement without notice for better performance of the product
  • YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE HELYXON PRODUCT STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES.
  • Please do not immerse the product into water. Though product is water resistant, and not water proof.
  • Please contact customer support whenever you feel the product is not working well.