Return Policy


○ Time frame: 7 days from the date of purchase
○ Items that you no longer need must be returned in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories
○ Items can be returned only via self-returns and to our selling address, attaching the original invoice
○ Payment will be processed only after the returned product is checked for its working, non-damaged condition and accessories
○ Usually, refunds take 30 to 60 days, in case of further assistance please contact info@helyxon.com


Warranty


○ 12 months from the date of invoice, against any material or workmanship when used normally following the usage guidelines. HELYXON, at its option, repairs or replaces products which are covered under warranty.

○ Warranty is limited to the manufacturing defect & does not cover


• Consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;
• Cosmetic damage, including but not limited to scratches, dents and broken plastic on ports;
• Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;
• Damage caused by operating the HELYXON Product outside HELYXON’s published guidelines;
• Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of HELYXON or a HELYXON Authorized Service Provider.
• Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of HELYXON or a HELYXON Authorized Service Provider.
• Any HELYXON Product that has been modified to alter functionality or capability without the written permission of HELYXON;
• Defects caused by normal wear and tear or otherwise due to the normal ageing of the HELYXON Product
• If any serial number has been removed or defaced from the HELYXON Product.



○Please refer to the licensing agreement accompanying the software for details of your rights concerning its use.
○ HELYXON is not responsible for damages arising from failure to follow instructions relating to the HELYXON Product’s use
○ Technical specifications mentioned in the brochure are subject to further improvement without notice for better performance of the product
○YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE HELYXON PRODUCT STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES.
○ Please do not immerse the product into water, although the product is water-resistant and it is not entirely waterproof
○ Please contact customer support if the device isn't functioning or to fix issues.